At cranberrykids.store, customer satisfaction is highly valued. We are pleased to accept returns for most purchased items within 30 days of the confirmed delivery date. For an item to be successfully returned, it must be completely unused, unwashed, and must be in the exact, original condition as received, including all original packaging and tags fully attached. Please note that certain items explicitly marked as Final Sale or Clearance are excluded from this return eligibility.

2. Process to Initiate a Return

To begin the return process, you must first contact us via email at cranberrykidsofficial@gmail.com. In your email, please clearly provide your Order Number, specify the item you wish to return, and state the reason for the return. After we approve your request, detailed instructions on how and where to ship your package will be provided. Please be aware that returns sent back without prior email approval will not be processed.

3. Refund Disbursement

Once we receive your returned item, it will be thoroughly inspected for compliance with our eligibility criteria. Following a successful inspection, we will notify you via email regarding the approval of your refund. If approved, the refund will be automatically applied to your original method of payment (e.g., credit card or PayPal) within a standard timeframe, typically five to ten business days.

4. Shipping Costs and Exceptions

The customer is responsible for covering the shipping costs associated with returning the item. Furthermore, the original shipping charges incurred at the time of purchase are non-refundable and will not be included in the refunded amount. An exception is made only if the return is necessary due to an error on our part, such as receiving a damaged, defective, or incorrect product; in such cases, please contact us immediately upon receipt so we can arrange a solution at our expense.

5. Contact Information

For any further inquiries or concerns regarding our Refund and Returns Policy, please do not hesitate to reach out to us. You can contact our team via email at cranberrykidsofficial@gmail.com or by navigating to our dedicated contact-us page.